Return Policy
Returns & Exchanges
Rentals
Item Condition
Please return all rental items in the same condition in which they were received. Normal wear from standard event use is expected; however, excessive damage, missing items, stains, scratches, broken pieces, or alterations may result in repair or replacement charges.
Security Deposit
Your refundable security deposit will be processed within 2–5 business days after all rental items have been inspected and confirmed to be free of damage or missing components.
Late Returns
Late returns may be subject to additional rental fees. If you anticipate a delay, please contact us as soon as possible so we can make appropriate arrangements.
Damage or Loss
Clients are responsible for the replacement cost of any lost, stolen, or irreparably damaged rental items during the rental period.
Weather & Outdoor Use
If rental items are used outdoors, clients are responsible for protecting them from rain, excessive wind, mud, and other weather-related conditions that could cause damage.
Personalized & Custom Orders
Because each personalized or custom item is made specifically for you, all custom and personalized orders are final sale and cannot be returned, exchanged, or canceled once production has begun.
Please review all personalization details, including spelling, dates, colors, and design selections, before placing your order, as we create your item exactly as submitted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an item that differs from what you ordered due to an error on our part, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can evaluate it promptly.
If the issue is confirmed, we will, at our discretion:
Replace the item
Repair the item (when applicable)
Issue a full or partial refund